Privacy policy

TOPSPYN LLC ("TOPSPYN," "we," "us") respects your privacy. This Privacy Policy explains what personal information we collect when you visit topspyn.com (the "Site"), how we use it, who we share it with, and the choices you have about your information.

By using the Site, you agree to the practices described in this Policy.

1. Information we collect

We collect information in three ways:

  • Information you provide. When you place an order, create an account, sign up for emails, or contact us — your name, email address, shipping and billing address, phone number, payment details (handled by our payment processor; we don't store full card numbers), and any other information you choose to share.
  • Automatically collected. When you visit the Site — your IP address, device and browser type, operating system, the pages you view, the date and time of your visit, the referring URL, and similar diagnostic data, gathered via cookies and similar technologies.
  • From third parties. Limited information from service providers we use to run the Site (e.g., payment processors, shipping carriers, analytics providers, marketing platforms) and from social platforms if you interact with our content there.

2. How we use your information

  • To process and ship your orders, send order confirmations and shipping updates, and handle returns.
  • To provide customer service, including responding to questions, returns, and warranty inquiries.
  • To send marketing communications you've opted into (email and/or SMS). You can opt out at any time.
  • To improve the Site, measure performance, and develop new products.
  • To detect, prevent, and respond to fraud or abuse.
  • To comply with legal obligations.

3. Who we share it with

We don't sell your personal information. We share it only with the service providers that help us run the business:

  • Shopify Inc. — our e-commerce platform, which hosts the Site and processes orders.
  • Payment processors (Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay) — to process your payment securely.
  • Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your order.
  • Email and SMS marketing platforms — to send communications you've opted into.
  • Analytics and advertising partners — to measure Site performance and serve relevant ads. These may include Meta (Facebook/Instagram), Google, and TikTok. You can manage tracking preferences via the cookie controls on the Site.
  • Legal disclosures — when required by law, court order, or to protect our rights.

4. Cookies and tracking

We use cookies and similar technologies to make the Site work, remember your preferences (like your cart contents), measure traffic, and serve relevant ads. You can disable cookies in your browser settings, but parts of the Site (e.g., the cart) may stop working.

We honor Global Privacy Control (GPC) signals from your browser as a request to opt out of the sale or sharing of personal information for targeted advertising.

5. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information (subject to legal retention requirements).
  • Opt out of marketing communications.
  • Opt out of the sale or sharing of personal information.
  • Object to or restrict certain processing.
  • Data portability.
  • Lodge a complaint with your local data protection authority.

California residents have additional rights under the CCPA/CPRA. Residents of the EU/UK have rights under the GDPR. To exercise any of these rights, email support@topspyn.com with your name, email, and a description of the request. We'll respond within 30 days (or sooner if required by law).

6. Data retention

We keep personal information for as long as needed to fulfill the purposes described in this Policy, comply with legal and tax obligations (typically 7 years for order records in the US), and resolve disputes. Marketing data is retained until you unsubscribe.

7. Security

We use commercially reasonable safeguards to protect your information. Payment information is processed through PCI-DSS compliant providers. No method of transmission over the internet is 100% secure, however, and we can't guarantee absolute security.

8. Children

The Site is not directed to children under 13 (or 16 in certain jurisdictions). We don't knowingly collect information from children under that age. If you believe we have, contact us at support@topspyn.com and we'll delete it.

9. International transfers

TOPSPYN is based in the United States. If you access the Site from outside the US, your information will be transferred to and processed in the US, where data protection laws may differ from your country.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date below reflects the most recent change. If we make material changes, we'll notify you by email or by posting a notice on the Site.

11. Contact us

TOPSPYN LLC
Florida, United States
support@topspyn.com

Last updated: June 23, 2026